Available for Hire

Kyle Christian Eric Babatid

// Systems Operator · AI Automation · Project & Client Success Management
📍 Cebu, Philippines ✉ kce.babatid@gmail.com 🔗 LinkedIn 💼 Upwork 🌐 OnlineJobs.ph
// 01 // Profile

Summary

Systems-minded operator with 10 years across technical support, operations, and project management. Builds n8n workflows, API integrations, and AI automation systems that help small teams scale without adding headcount. Combines hands-on technical skill (Apps Script, GHL, REST APIs) with strong client success and delivery instincts.

// 02 // Experience

Work History

Valpo Agency
Project & Systems Manager
Sep 2025 — March 2026
Remote
  • Led end-to-end execution of 10+ marketing projects: website builds, branding/logo redesigns, and full-funnel digital strategy implementation.
  • Launched and optimized paid campaigns via Google Ads and Local Services Ads, reducing cost-per-lead by ~20–30%.
  • Drove organic growth through SEO/AEO optimization and Google Business Profile enhancements, increasing inbound traffic by ~30%+.
VA+ VIP Virtual Staffing
Client Success & Operations Manager
Sep 2024 — Jul 2025
Remote
  • Owned client relationships end-to-end across multiple accounts — communication, issue resolution, and service delivery.
  • Built automations in ClickUp, GHL, and Apps Script that cut manual work by 40% and standardized client delivery.
  • Achieved 30% reduction in project delivery times by streamlining processes and centralizing cross-functional communication.
  • Designed performance dashboards and onboarding flows that enabled 2 new client pods to launch with zero ops dependency.
MoxiWorks
Technical Support Officer (PM Focus)
Jan 2020 — Present
Remote
  • Coordinated with Design and Engineering teams on platform issues, achieving 95% on-time task completion.
  • Authored internal process documentation and migrated team workflows from Monday.com to Asana, lifting operational efficiency by ~25%.
  • Improved client CSAT by 20% through fast resolution and clearer cross-team handoffs.
LifeMaidEasy
Operations Specialist
Jan 2019 — Oct 2019
Remote
  • Managed 1,000+ customer inquiries monthly across phone, chat, and email at a 95% satisfaction rating.
  • Oversaw scheduling for a 50+ member team; reduced complaint resolution time by 40% and lifted retention by 15%.
Mopro
Digital Account Specialist (VIP Team)
Aug 2017 — Oct 2018
Cebu, PH
  • Coordinated onboarding for 50+ new clients, reducing setup time by 30% via cross-departmental coordination.
  • Worked with development and design to resolve client site issues in real-time on ongoing projects.
Alorica PH Inc.
Technical Support Representative
Mar 2016 — Oct 2017
Cebu, PH
  • Resolved 1,200+ customer concerns/month using advanced troubleshooting tools, dropping escalation rates by 35%.
  • Lifted upselling success by 20% through tailored product presentations across 900+ clients per quarter.
// 03 // Selected Projects

Case Studies

Attendance Checker
// Client: VA+ · TimeDoctor API · Apps Script · Google Sheets
Built a custom monitoring system integrating TimeDoctor's API with Google Sheets via Apps Script. Result: 5–7 hrs/week admin time saved, +28% attendance consistency in 6 weeks, real-time no-show alerts replacing manual checks.
Franchise-Ready Team Systems
// Client: VA+ · ClickUp · Sheets · Loom · SOP Library
Designed 10+ SOPs and a performance-tracking dashboard. Result: delivered in <90 days, onboarding time reduced by 40%, 2 new client pods launched without ops dependency.
Recurring Task Automation
// Client: VA+ Internal Ops · GHL · Apps Script · Slack
Built 20+ automation scripts using Apps Script and GHL triggers, with auto-reminders wired into Slack. Result: 40% manual workload reduction, 30% faster turnaround, improved internal response consistency.
Project Workflow Optimization
// Client: MoxiWorks · Monday.com · Asana · Google Workspace
Standardized ticket → task flow with auto-escalation logic and migrated team to Asana. Result: 95% on-time completion, +20% client satisfaction, near-zero "lost in handoff" tasks.
// 04 // Stack

Skills & Tools

// AI & Automation
n8n GoHighLevel Google Apps Script REST APIs Webhooks Make GPT / LLMs
// Project Mgmt
ClickUp Asana Monday.com Notion JIRA
// CRM & Support
Salesforce Zendesk MoxiWorks FollowUpBoss Pipedrive Zoho
// Collaboration
Google Workspace Slack Zoom Loom
// Operational
Process Documentation SOP Creation Team Leadership Client Onboarding Performance Dashboards
// 05 // Education

Academic

Asian College of Technology
// BS Information Technology
Cebu, PH
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