— Résumé // Systems Operator —
Kyle Christian Eric Babatid
Systems Operator · AI Automation · Project & Client Success Management
Summary
Systems-minded operator with 10 years across technical support, operations, and project management. Builds n8n workflows, API integrations, and AI automation systems that help small teams scale without adding headcount. Combines hands-on technical skill (Apps Script, GHL, REST APIs) with strong client success and delivery instincts.
Experience
Senior Operations Coordinator
Talking HealthTech (THT)
Apr 2026 – Present
Remote
- Own day-to-day operational execution for the CEO, using Pipedrive as the central operating system — inbox triage, activity queue management, and CRM hygiene, removing the CEO as the single point of information flow.
- Manage the CEO's calendar and meeting coordination end-to-end: scheduling, briefs, and converting action items into tracked Pipedrive activities with clear ownership.
- Serve as first-layer escalation point across editing, design, community, sales, and production teams, routing requests with context instead of defaulting back to the CEO.
- Maintain and clean up AI/automation workflows (Zapier and approved tools), keeping documentation current and tooling consistent with data security requirements.
- Track active projects and deliverables across partners and internal initiatives, delivering short weekly operational updates to the CEO.
Technical Support Officer (PM Focus)
MoxiWorks
Jan 2020 – May 2026
Remote
- Coordinated with Design and Engineering teams on platform issues, achieving 95% on-time task completion.
- Authored internal process documentation and migrated team workflows from Monday.com to Asana, lifting operational efficiency by ~25%.
- Improved client CSAT by 20% through fast resolution and clearer cross-team handoffs.
Project & Systems Manager
Valpo Agency
Sep 2025 – Apr 2026
Remote
- Led end-to-end execution of 10+ marketing projects: website builds, branding/logo redesigns, and full-funnel digital strategy implementation.
- Launched and optimized paid campaigns via Google Ads and Local Services Ads, reducing cost-per-lead by ~20–30%.
- Drove organic growth through SEO/AEO optimization and Google Business Profile enhancements, increasing inbound traffic by ~30%+.
Client Success & Operations Manager
VA+ VIP Virtual Staffing
Sep 2024 – Jul 2025
Remote
- Owned client relationships end-to-end across multiple accounts — communication, issue resolution, and service delivery.
- Built automations in ClickUp, GHL, and Apps Script that cut manual work by 40% and standardized client delivery.
- Achieved 30% reduction in project delivery times by streamlining processes and centralizing cross-functional communication.
- Designed performance dashboards and onboarding flows that enabled 2 new client pods to launch with zero ops dependency.
Operations Specialist
LifeMaidEasy
Jan 2019 – Oct 2019
Remote
- Managed 1,000+ customer inquiries monthly across phone, chat, and email at a 95% satisfaction rating.
- Oversaw scheduling for a 50+ member team; reduced complaint resolution time by 40% and lifted retention by 15%.
Digital Account Specialist (VIP Team)
Mopro
Aug 2017 – Oct 2018
Cebu, PH
- Coordinated onboarding for 50+ new clients, reducing setup time by 30% via cross-departmental coordination.
- Worked with development and design to resolve client site issues in real-time on ongoing projects.
Technical Support Representative
Alorica PH Inc.
Mar 2016 – Oct 2017
Cebu, PH
- Resolved 1,200+ customer concerns/month using advanced troubleshooting tools, dropping escalation rates by 35%.
- Lifted upselling success by 20% through tailored product presentations across 900+ clients per quarter.
Selected Projects
VA+
Attendance Checker
TimeDoctor API + Apps Script integration with a Google Sheets dashboard. Saved 5–7 hrs/week admin time; lifted attendance consistency 28% in 6 weeks.
VA+
Franchise-Ready Team Systems
Designed 10+ SOPs and a performance dashboard. Onboarding time cut 40%; 2 new client pods launched without ops dependency.
VA+
Recurring Task Automation
20+ Apps Script + GHL automations with Slack alerts. 40% manual workload reduction, 30% faster turnaround.
MoxiWorks
Project Workflow Optimization
Standardized Monday.com → Asana ticket flow with auto-escalation. 95% on-time delivery, 20% CSAT increase.
Skills
AI & Dev Env
Claude CoworkClaude CodeChatGPTCodexVisual StudioLinux (WSL)Obsidian
Automation & AI
n8nMakeGoogle Apps ScriptREST APIsWebhooksGroqElevenLabsCloudinaryGPT / LLMs
CRM & Platforms
GoHighLevelSalesforceFollowUpBossPipedriveZohoZendeskMoxiWorks
Project, Ops & Data
ClickUpAsanaMonday.comNotionJIRASlackLoomGoogle WorkspaceTimeDoctorLooker Studio
Ops Skills
Process documentationSOP creationTeam leadershipClient onboardingPerformance dashboards
Education
Asian College of Technology — BS Information Technology
Cebu, PH
Kyle Babatid